Job Title: Senior CRM Account Manager
Reports To: Senior Account Director
Location: Bristol

Overview of the role:

The Senior Account Manager will be the main day to day contact for a number of allocated clients within the agency. As well as being in full control of client projects and liaising internally across the agency to ensure that all areas of output are aligned (across planning, insight, production & creative) their role will be to support account on-boarding, growth and new business. The Senior Account Manager will be expected to maintain and grows relationships with key client and to support the Account Director with meeting the financial target for the year.

Main responsibilities:

  • Take the lead CS role on a number of accounts or work as part of a team on larger accounts – develop relationship with key clients and 3rd party agencies and relationship management of internal departments for delivery
  •  Ability to Project Manage all elements of the CRM delivery for a client from Insight & planning of the campaigns through to the creative briefing & execution
  • Demonstrate commercial acumen for financials and time / resource and invoicing
  • Ability to write activity briefs, pricing proposals and document client requirements succinctly
  •  An understanding of how technology supports CRM – the key tools that are available for this and what solution the client may need to execute initiatives
  • Help to drive business growth of existing clients through development of a proactive action plan and using internal ‘experts’ to formulate ideas
  • Responsible for the growth of allocated client accounts, seeking commercial opportunities within the account expanding the agencies services
  • Responsible for day to day budget management, monitoring all job costs, and obtaining approval before spend is committed
  •  Support Amaze One with potential new clients and new business opportunities and projects outside of key client responsibility

Skills & Experience:

The ideal candidate will have experience of working in an integrated marketing agency, with a solid understanding of the basic elements of data, insight advertising and marketing – through a variety of online and off-line channels. You’ll be resilient and able to build good working relationships with clients at all levels of our Clients organisation, together with a demonstrable track record of delivering for the client when working to tight deadlines

You will be an ambitious self-starter looking for fast career progression with a real desire and inquisitiveness about where Marketing/CRM is going. Developing good relationships with all clients – through strong project management of their jobs but also through communication – keeping them informed at all stages, listening to clients, talking through comments to fully understand what they want. You will be able to provide solutions to problems rather than just asking for them.

  •  Minimum 2-year account management experience
  • Excellent client facing and presentation skills
  • Have a commercial outlook
  • Resourceful, tenacious and capable of being calm and decisive under pressure;
  • Expert administration skills covering meetings etc – meeting organisation (always have pre-meetings, clear roles and responsibilities agreed in advance, circulate directions, key people present and Bios, minute taking etc)
  • A real understanding of how CRM fits into the overall Marketing proposition and again how these apply to the Client and sector in question
  • Ability, skills and experience to critic creative/design work internally and present to clients
  • An understanding and experience of Digital channels

Interested in applying for this role?

Please send your CV and cover letter to