Right person, right message, right channel, right time.
It’s how you engage your customers more effectively. It’s also what they expect – and it doesn’t happen by accident. So how do you create customer journeys that match ever-greater expectations? The answer lies in your customer contact strategy.
• What is a customer contact strategy? And how can it suit my company?
• How do I implement it?
• How do I ensure it meets my expectations and the needs of the customer?
Download Amaze One’s Customer Contact Strategy Guide to explore the practical steps in developing a contact strategy that works for you.
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If you’re working in digital, CRM, creative or data roles, Amaze One Practice Guides are designed to help. Full of practical tips and strategies to improve performance, complete the series to refresh the ground rules and discover new thinking.
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